To make a booking, you must complete and sign the online booking form. A deposit of 1500RMB per person must be paid upon submitting the online booking form. Deposits are non-refundable. If the booking is made less than 1 month before departure, a full payment will be required at the time of booking. On receipt of your booking, a confirmation invoice will be sent to the email you provided on the booking form.
The balance of the retreat price must be paid at least 1 month before the departure date. If the balance is not paid in time, we reserve the right to cancel your booking and retain your deposit. If you make your booking within 1 month of departure, you must pay for the retreat in full at time of booking.
All deposits and payments for the retreat programs are non-refundable. However, you may transfer the booking to another guest by sending an email from the address provided in the booking form.
The following items are included within your retreat price:
- Road transportation from pick-up location to hotel and back
- Double bed accommodation with private en-suite bath or shower and toilet
- Meals as follows:
2 dinners, 2 breakfasts & 1 lunch.
- Onsite activities as prepared by the retreat
The following items are not included within your retreat price:
- Medical Insurance
- Additional transport outside of direct transport from pick-up location to hotel
- The cost of personal items such as laundry, cocktails, telephone calls, incidentals, etc
- Meals other than specified above
Prices and services are subject to change. We reserve the right to change our prices and offers without prior notice. We also reserve the right to update/and or alter these terms and conditions at any time. It is the guests’ responsibility to be familiar with them.
Please ensure that you bring a valid passport or Chinese ID card and that you have a Green Shanghai Health Code. Guests accept full responsibility for providing such documents at time of check-in and are solely responsible for any consequences resulting in missing or defective documentation. Transportation to collect documents if missing is not provided under the services of the retreat and retreat payments will not be refunded.
Transfers from pick-up location direct to hotel and back is included under the services of the retreat. Retreat costs do not include national or international airfare. For those arriving by plane from
outside of Shanghai, an additional cost for airport transfers to hotel may apply.
During the retreat, photos and videos will be taken of participants by teachers and professional photographers and videographers. These images may be used in promotional and marketing materials including but not limited to flyers, website and all social media platforms. By booking the retreat, you agree to allow us to use any photos perpetually, royalty-free and worldwide.
Medical Conditions & Liability
Guests must have full and comprehensive medical insurance to attend the retreat. This should include cover for illness, personal injury and emergency medical expenses. The policy should be brought with you in case of an emergency.
Guests must acknowledge that the cost of the retreats does not include insurance. We are not liable for food borne illnesses, loss, theft or damage to guests’ personal effect or injuries that occur during transfer or at any of the activities at our retreat.
All retreat activities are undertaken at your own risk. It is your responsibility to ensure that you are medically, mentally and physically fit and able to participate in our retreat activities. The retreat activities should not be overly strenuous for people who are healthy and reasonably fit. If you are pregnant or under the age of 18, you are not permitted to attend the event.
All guests should fill in all information listed in their account under basic information. This includes emergency contact, fitness level, current injuries, allergies and dietary requirements. We have the right to refuse your attendance at the retreat if you do not comply with this requirement.
Ignite Consulting will not be liable for cancellation, failure of or delay in performing its retreat due to force majeure events (Earthquake, hurricane, tornado, flooding, volcanic activity or other natural disasters, or in the case of war, threat of war, terrorist activities, labor dispute or strike, government sanction, blockage, embargo or epidemic, unavoidable technical problems with the hotel, transport, closure of airports, or adverse weather conditions, etc) or if certain conditions present unacceptable danger to the participant. In the event of any of the above, refunds or compensation payments will not be given. Ignite Consulting reserves the right to reschedule the retreat.
During booking of a retreat, you will be required to fill in your personal information in the booking form. Please be assured that all personal data will be treated confidentially and not be transferred to any third party other than necessary to fulfill the booking and arrange the retreat. By completing the booking form, you consent to your information being transferred for this purpose.